Q1. How do I obtain warranty on my machine, when I am abroad?
Most HP products sold on or after 2nd August 1999 are provided with Global Warranty cover. HP can provide warranty service on your product in any country where we have a service presence (either provided by HP directly, or via HP accredited Service Providers) - currently this amounts to approximately 150 countries worldwide.
Warranty provided will be delivered according to the HP warranty offering in the country of use.
When moving products to countries outside of North America, European Union (EU) or EFTA, the Global Warranty Notification Process should be used to ensure warranty cover is provided.
Products excluded from Global Warranty cover are all HP Presario products.
HP Armada portables are covered by the Global warranty, even if purchased before 2nd August 1999.
In some countries, warranty service delivery on some types of products may only be possible subject to an additional charge.
If your product is excluded from Global Warranty coverage, you can either:
Return the product to the country of purchase for warranty repair, or
Contact HP Service Store or a HP Service Provider to arrange a chargeable repair.
Q2. Who do I contact if I require a repair but my machine is out of warranty?
HP and a number of HP accredited Service Providers are able to offer a chargeable 'out of warranty' repair service.
For Commercial Warranty Repairs in the UK please contact tel: 08708422339, and please select the appropriate options for your machine.
If you want to know the status of an individual product warranty entitlement, refer to the HP Warranty Status tool for more information. Please note that you will need your product HP serial number.
Q3. How can I tell if my Machine is still under Warranty?
To verify the status of your product's warranty please refer to the HP Warranty Status tool for more information. Please note that you will need your product HP serial number.
Please refer to the HP Warranty Inspector tool for further information on the warranty offered on the product range you are interested in.
Q4. How can I check the status of my systems repair?
HP and HP accredited Service Providers will endeavour to provide you proactively with information regarding the repair of your product under warranty.
If you need to obtain an update on the status of your repair, you must contact the organisation that you have requested to complete the warranty service.
If this is a Service Provider, please contact the service provider directly for an update on your warranty repair.
If HP is providing the warranty repair, please contact HP on the appropriate number below.
Service line 0870 842 2339 (national rate)
Q5. How can I extend my warranty?
HP offers a number of different service products to enhance or extend the service provided by the normal product warranty. These service products are known as CarePaqs - click here to find out more about CarePaq's designed to meet your needs. If you would like to speak to someone about CarePaq's you can contact HP on 0870 270 4000.
Alternatively, HP accredited Service Providers are able to offer HP Care Pack's or their own service products. To find your nearest Service Provider click here