HP Care Pack services

Critical service

HP Care Pack

Defuse downtime with the perfect blend of proactive and reactive support

HP Critical Services brings you the best of both worlds: expert preventive services to keep your mission-critical multivendor hardware and software available 24x7 – plus super-responsive remedial support for fast, seamless resolution whenever unforeseeable problems crop up. This convenient Care Pack packaged service helps you understand and eliminate the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

Proactive services

Your assigned support team of HP-certified experts first conducts an assessment of where you are today. This is used to design a strategy to bring your IT commitments in line with your business goals. Your team meets with you quarterly to discuss progress and ongoing alignment with your goals to ensure continual improvement. The team also provides you with custom-tailored change management guidance and advice. Working closely with your IT staff and management, your team can identify and manage delivery of technical services for improvements in areas such as availability, capacity management, change planning, and security.

Enterprise versions
	»	Critical service
	»	Proactive 24
	»	Support Plus 24
	»	Support Plus



»	Hardware standalone versions
»	Software standalone versions
»	Start up & Implementation
»	Storage
»	Linux
»	Service level descriptions
»	Terms & Conditions
»	Why buy HP Care Pack Services?
»	Register your HP Enterprise Care Pack

Leading-edge remote technologies and tools monitor your environment’s stability, minimize downtime, enhance performance, and increase the return on your IT investments.

Reactive services

If a critical problem occurs, HP Services helps you address it quickly via accelerated recovery and restoration processes. You’re immediately connected with experienced support specialists for prompt troubleshooting and resolution. HP Services commits to resolve your hardware problems in 6 hours, although most problems are resolved even faster.

Choose HP critical service when you need to:

boost business productivity through increased server, storage, networking, and applications availability
minimize business losses caused by IT downtime
reduce risk and improve efficiency by proactively managing changes across your IT environment
resolve complex problems quickly through direct access to HP Services expertise and hands-on assistance
rapidly access single-source support from a team familiar with your business and technology infrastructure
free your IT staff to focus on strategic business issues

Service highlights

service level management
- assigned HP-certified customer support team
- real-time monitoring of your environment’s stability
- quarterly on-site support planning and activity review meetings
- two HP technical services engagements
availability management
- site environmental survey
- availability checkup to assess your IT environment against your availability objectives
- hardware preventive maintenance
- enhanced inventory management
configuration, change, and release management
- quarterly operating systems patch analysis and management
- quarterly firmware updates and micro-code recommendations
- remote monitoring, analysis, and management
incident and problem management
- 24x7 coverage
- dedicated mission-critical phone number for problem resolution
- immediate connection to experts and intervention for critical hardware and software problems
- immediate dispatch of an engineer for critical hardware problems
- 6-hour hardware call-to-repair available 24x7
- accelerated escalation management

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