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HP Enterprise Care Pack for your Enterprise Products are available in 1, 3, 4 & 5 year pre-paid packaged offers. |
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Critical services |
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This provides you with both proactive and reactive services to maximise performance and availability, which we deliver through proven processes, best practices and leading support technologies. In addition to providing immediate service, our team meets with you each quarter to discuss areas of possible improvements such as availability, capacity management, change planning and security. |
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Proactive 24 services |
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Customised hardware and software support that provides advise and assistance for your IT infrastructure. Includes a two-hour response time for sofware issues, and a four-hour response time for hardware issues. We partner with your IT staff to recommend changes to improve performance, and to monitor your ongoing operations. |
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Support Plus/Support Plus 24 services |
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An integrated set of hardware and software services that boost the availability of your IT infrastructure. Software updates may also be provided when necessary. |
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Hardware Maintenance services |
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Delivers high-quality remote and onsite support for HP & Compaq hardware. We offer flexible response choices, up to our 6- hour call-to-repair commitment.* |
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Software Maintenance services |
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Get fast, reliable access to HP Response Centres, and receive new version of software patches, HP and selected HP-supported third-party software products, and documentation. |
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Startup and Implementation services |
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Provides for the product installation, startup, or implementation to ensure that the work meets HP's quality standards. |
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